Welcome to Souq commerce Store !

FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order?

You can place an order directly through our website by adding products to the cart and proceeding to checkout. Alternatively, you can send us a message on WhatsApp (+91 9170520591) with the product name and your address.

2. Is it safe to use my credit/debit card?

Yes, absolutely. We use secure payment gateways like Razorpay, Google Pay, and Paytm. We do not store your card details.

3. What is the delivery time?

Standard delivery takes 5-7 business days across India. Remote locations might take a little longer.

4. Do you offer Cash on Delivery (COD)?

Currently, we prefer prepaid orders (UPI/Card) for faster processing. For COD availability, please check the product page or contact us on WhatsApp.

5. Can I return a product?

Yes, we have a 7-day return policy for damaged or incorrect products. Please refer to our Return Policy page for more details.